Contact

Get in touch

TradePay is made by one person. You'll be emailing him, not a ticket queue.

Before you write, it's worth a look at the user guide — particularly If something seems wrong, which covers the handful of behaviors that surprise people most (tax reading $0, deposits not changing the balance, email on the Mac, supporting PDFs not syncing). The FAQ covers the rest.

Reporting a problem

Four things make a bug fixable on the first reply instead of the fourth:

• Your device and OS version — "iPhone 15 Pro, iOS 18.6" or "MacBook Air M2, macOS 15.6".
• What you did, step by step, in enough detail to repeat it.
• What you expected, and what actually happened.
• A screenshot, if there's anything to see. Blur or crop out customer details you'd rather not share — a screenshot of the problem is plenty; a full customer list isn't needed.

Feature requests

Genuinely welcome, and the more specific the better. "Add due dates" is useful; "I invoice net-30 and can't show the customer when it's actually due" is more useful, because it explains the job the feature has to do. TradePay is built from this kind of message, so if something is missing from how you actually bill, say so.

Privacy and data questions

The privacy policy is the full answer, and the summary is that we can't see your data. TradePay has no accounts and no servers of ours; your work lives on your devices and in your own private iCloud, which we have no access to.

That has one practical consequence worth stating plainly: we can't recover anything for you. No one here has a copy of your invoices to restore from. If a deleted invoice or a lost device would hurt, keep an occasional backup (Settings → Export Backup) somewhere safe and private.

If a customer of yours asks you to delete their information, you can do it yourself in the app — delete the client record and any documents you no longer need. We have nothing to delete on our end.

Purchases and refunds

The $24.99 purchase is handled entirely by Apple, and so are refunds — we can't issue one, and we never see your payment details. Request a refund through reportaproblem.apple.com. There's nothing to cancel, since it isn't a subscription. If a purchase you made isn't showing up on another device, tap Restore Purchases in TradePay's Settings while signed into the Apple ID you bought it with — and email if that doesn't sort it.

Press and everything else

Same address: fuzzysideupsoftware@gmail.com. Happy to answer questions about how the app works or why it works that way.